Last Updated: December 25, 2025
LivedWith.com (“we,” “us,” or “our”) operates livedwith.com and is committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.
1. Data Protection Officer
As required under the PDPA, we have appointed a Data Protection Officer (DPO) responsible for our data protection practices:
Data Protection Officer: Andrew Lim
Email: [email protected]
Address: Singapore
Response Time: Within 7 business days
For any privacy-related questions, complaints, or to exercise your data rights, please contact our DPO at the details above.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with our website, we may collect:
- Contact Information: Name, email address, phone number, WhatsApp number
- Newsletter Subscriptions: Email address and content preferences
- Lead Forms: Property preferences, budget range, citizenship status, timeline
- Comments & Feedback: Username, email, comment content
- Contact Inquiries: Message content and contact details
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources
- Cookies & Tracking: Analytics cookies, preference cookies, functional cookies
- Location Data: General geographic location based on IP address
2.3 Information from Third Parties
We may receive information from:
- Analytics Services: Google Analytics 4, Google Search Console
- Social Media: When you interact with our social media profiles
- Partner Agents: When you connect through our referral system
- WhatsApp Business: Conversation history and metadata
3. How We Use Your Information
We collect and use your personal data for the following purposes, as permitted under the PDPA:
3.1 Primary Purposes
- Content Delivery: To provide news, reviews, and guides you request
- Newsletter Distribution: To send property updates, tech reviews, and travel content
- Lead Generation: To connect you with partner property agents for new launch inquiries
- Communication: To respond to your inquiries and feedback
- Website Improvement: To analyze usage patterns and optimize user experience
3.2 Marketing & Analytics
- Email Marketing: Sending newsletters and content updates (with your consent)
- WhatsApp Alerts: Property launch notifications and market updates (opt-in)
- Analytics: Understanding traffic sources, popular content, and user behavior
- A/B Testing: Testing different content formats and designs
3.3 Legal & Compliance
- Legal Obligations: Complying with Singapore laws and regulations
- Security: Detecting fraud, abuse, and security threats
- Record Keeping: Maintaining records as required by law
4. Legal Basis for Processing (PDPA Compliance)
Under Singapore’s PDPA, we process your personal data based on:
- Consent: When you voluntarily provide information via forms, subscriptions, or WhatsApp
- Contractual Necessity: To fulfill services you request (e.g., connecting with agents)
- Legitimate Interests: Analytics, security, and website improvement
- Legal Obligations: Compliance with Singapore laws
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
5.1 Types of Cookies We Use
Strictly Necessary Cookies
- Enable core website functionality
- Cannot be disabled without affecting site performance
Analytics Cookies (Google Analytics 4)
- Track page views, session duration, bounce rates
- Help us understand content performance
- Can be disabled via cookie preferences
Preference Cookies
- Remember your settings and preferences
- Enhance user experience on return visits
Marketing Cookies (if applicable)
- Track effectiveness of advertising campaigns
- Require explicit consent
5.2 Managing Cookie Preferences
You can control cookies through:
- Our cookie consent banner (on first visit)
- Your browser settings (disable all cookies)
- Opt-out tools: Google Analytics Opt-out
6. How We Share Your Information
We do not sell your personal data. We may share information with:
6.1 Service Providers
- Email Service: Mailchimp or similar (newsletter delivery)
- Analytics: Google Analytics, Google Search Console
- Hosting: Website hosting provider
- WhatsApp Business: Meta Platforms (for WhatsApp communications)
6.2 Partner Agents
When you express interest in a property and request agent contact, we share relevant information (name, contact details, property preferences) with our partner agents. This is done only with your explicit consent.
6.3 Legal Requirements
We may disclose information if required by Singapore law, court order, or governmental authority.
7. Data Retention
We retain your personal data only as long as necessary:
- Newsletter Subscribers: Until you unsubscribe
- Lead Inquiries: 24 months after last contact
- Analytics Data: 26 months (Google Analytics default)
- Website Logs: 12 months
- Legal Records: As required by Singapore law
8. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption: SSL/HTTPS encryption for data transmission
- Access Controls: Limited access to personal data on need-to-know basis
- Regular Backups: Secure data backups with encryption
- Security Monitoring: Regular security audits and vulnerability assessments
However, no internet transmission is 100% secure. We cannot guarantee absolute security.
9. Data Breach Notification
In the event of a data breach affecting your personal data, we will:
- Assess the breach within 72 hours
- Notify the Personal Data Protection Commission (PDPC) as required
- Inform affected individuals if the breach poses significant harm
- Take remedial action to prevent future breaches
To report a suspected data breach: [email protected]
10. Your Rights Under Singapore PDPA
You have the following rights regarding your personal data:
10.1 Right to Access
Request a copy of personal data we hold about you.
10.2 Right to Correction
Request correction of inaccurate or incomplete data.
10.3 Right to Withdraw Consent
Withdraw consent for data processing at any time (may limit services).
10.4 Right to Data Portability
Request your data in a structured, commonly used format.
10.5 Right to Object
Object to processing for direct marketing purposes.
To exercise your rights: Email [email protected] with your request. We will respond within 30 days.
11. Third-Party Links
Our website contains links to external sites (property developers, tech manufacturers, travel booking platforms). We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.
12. Children’s Privacy
Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, contact us immediately at [email protected].
13. International Data Transfers
Your personal data is primarily stored and processed in Singapore. If we transfer data internationally, we ensure adequate protection through:
- Standard Contractual Clauses
- Appropriate safeguards as required by PDPA
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Update the “Last Updated” date at the top
- Notify you via email for material changes
- Post prominent notice on our website
Continued use of our services after changes constitutes acceptance.
